When you are no longer a VWE customer, the users in Moba are deleted and you can no longer use Moba through VWE. The toolbox remains your property and does not have to be returned.

Watch the video below to see how to add an additional user to the Moba account

In the Moba dashboard, you can set which e-mail addresses the certificates are sent to. This is managed within the team.

By upgrading to Advertising Optimally, you no longer have a limit on the number of photos in your ad.

Create a new ad or open an existing one. Under ‘Media’ you can upload images and there you also add the Moba certificate.

You can download the report and print it out for display. You can also add the report and the SoH logo to your ads within MijnVWE, which are displayed on various ad portals.

The report is generated via the Moba app and automatically added to the vehicle file in MijnVWE. You can then link the report to the ad.

When the user is created in the Moba platform and linked to a team.

There are two roles: site manager and operator. A site manager can manage teams and users. An operator can only view data. A user can only use a toolbox if it is associated with a team.

In the Moba dashboard, you can manage users, create teams and retrieve certificates. Only the ‘site manager’ role has management rights. For questions, contact Moba.

No, the toolbox is linked to the car company. All users linked to the company can use the toolbox.

Yes, a 24-month warranty applies. Shipping costs are at your own expense. The toolbox must be returned to VWE to receive a replacement product.

For technical problems, please contact Moba. The support form can be completed in Dutch.

Moba is constantly expanding support. Your vehicle may not yet be supported. Want to know when it is? Fill in Moba's form and check the list of supported vehicles beforehand.

Yes, via https://app-moba.com/login.

You download the app from the appstore on your mobile phone. The app is available for Android and iOS.

Download the Moba Certify Pro app and follow the steps in the app. For questions, contact Moba.

• The toolbox works on electric vehicles and plug-in hybrid vehicles.

The Moba toolbox costs 142.50 euros excluding VAT. A Moba certificate or SoH report costs 38.50 euros excluding VAT. All costs are automatically processed on the monthly invoice from VWE.

You can order the Moba toolbox via MijnVWE on the ‘Order materials’ page.

Yes, the toolbox is needed to read the battery and generate an SoH report or certificate.

You will need a Moba toolbox. You order this within MijnVWE under ‘Order materials’. After receiving it, download the Moba Certify Pro app and follow the instructions. After completion, you will receive the SoH report. The report is also automatically added to the vehicle file in MijnVWE.

The Moba certificate offers more certainty when (purchasing) an electric vehicle. It shows the battery condition, gives insight to both buying and selling parties and helps determine the State of Health. With the Moba toolbox and the Moba app, the car company can read the battery and determine the SOH.

The State of Health (SoH) report shows the current state of an electric or hybrid vehicle's battery. This way, you know how much capacity the battery still has and can demonstrate this to buyers.