Frequently asked questions
We answer many of your questions on this page. First choose the topic you have a question about:
MijnVWE
Hoe start ik in MijnVWE
In Mijn VWE start je met een voertuig en kies je daarna de actie (zoals Adverteren). Dit kan op 3 manieren:
- Vanuit een voertuig: toets een kenteken of chassisnummer in de balk bovenaan de pagina ‘voertuigen’.
- Vanuit de bedrijfsvoorraad: klik op de pagina ‘voertuigen’ op de knop ‘bedrijfsvoorraad’. Hier kun je op een voertuig klikken en daarop acties ondernemen, bijvoorbeeld APK-keuren.
- Vanuit de geadverteerde voorraad: klik op de pagina ‘voertuigen’ op de knop ‘advertentiebeheer’. Vanaf daar kunt u bestaande advertenties wijzigen of verwijderen, maar ook nieuwe advertenties maken.
Ik ben mijn wachtwoord vergeten. Hoe vraag ik een nieuwe aan?
Op het Mijn VWE inlogscherm staat het linkje ‘wachtwoord vergeten?’. Als je daarop klikt opent zich een scherm waarmee je een nieuw wachtwoord aanvraagt. Volg de instructies op dit scherm. Je hebt wel jouw VWE klantnummer en inlognaam nodig.
Mocht je inlognaam al geblokkeerd zijn, geen zorgen, deze blokkade is na een wachtwoord reset verwijderd!
Ben je jouw klantnummer of inlognaam kwijt? Neem dan Contact op met het KCC
Ik zoek een factuur, waar vind ik die?
Een factuur kun je op de volgende manieren terugvinden:
– In de meeste gevallen krijg je van ons de factuur via de e-mail
– Je kunt alle facturen terugvinden op Mijn VWE. Login en ga naar Mijn Bedrijf -> Facturen
Hoe maak ik een snelkoppeling om direct op MijnVWE te komen?
View de uitgebreide uitleg over snelkoppelingen en Favorieten aanmaken, zodat u snel op de inlogpagina van MijnVWE komt.
What is a vehicle file?
The vehicle file is the heart of My VWE. Here you'll find all the details of a vehicle. From all the technical data to documents collected during transactions on the vehicle. Furthermore, from here you can undertake all actions with the vehicle, such as RFL (exempting), deregistering the MOT (periodic inspection) and insuring it.
Why do I always have to look for a vehicle first when I'm looking for a service?
How do I put a vehicle in my company stock?
First, enter the registration number in the search bar at the top of the ‘vehicles’ page. This will take you to the vehicle file, where you can select ‘De-register (ORV)’ under the ‘purchase’ heading. Here you can add the relevant vehicle to your business stock.
How can I complete a transaction (e.g. EAD Customs Document or VKR) with a vehicle that does not (yet) have a Dutch registration number?
On the “Vehicles” page, you can search for a vehicle using the white search bar. This can be done by licence plate or chassis number. If the vehicle cannot be found, you can create a vehicle file manually using the “Create file manually” or “Add vehicle manually” button. Once the vehicle file has been created, you can immediately carry out transactions with that vehicle.
When creating the vehicle file, fill in as much information about the vehicle as possible to build a complete file. If the vehicle is later registered, we will link the chassis number to that registration number and the vehicle file will be complete.
Hoe kan ik mijn transacties inzien?
Where can I find the screens for the ‘Inter-company ORV’ service?
Where can I find documents, such as the Indemnity Form?
You can find all documents for a vehicle in the Vehicle File. Locate the vehicle using the search box in the Vehicle Dashboard or in the Stock List. If you are looking for a document related to a specific transaction, you can find that transaction in the Transaction Overview and retrieve the document from there.
Where can I find the SilverDAT calculation file overview?
Under My Company -> My Overviews -> SilverDAT File Overview
Where can I find my EAD (customs document) transactions?
EAD transactions can be found in the Transaction Overview under “My Company”.
There is a report specifically for EAD transactions. You can find this under ‘My Company’ in the “My Reports” section. By clicking on the arrow, all items will become visible, including the "My Customs Declarations" report.
Car company
I want to register as a customer. How do I do that?
This can be done via this page. In the registration form, you can specify exactly which services you wish to use.
When logging into MijnVWE, I receive the error message ‘no or invalid certificate offered’ or ‘The page requires a client certificate’. What should I do?
You do not have an RDW certificate installed on the device you are using, or you may be using a revoked or expired RDW certificate. Only the most recently issued RDW certificate is valid. Here are a few things you can try:
Install the certificate on the device you wish to use
– Check if the certificate is still valid. A certificate is valid for a maximum of 2 years. The RDW will send a new certificate a few weeks in advance.
– Have you had an RDW/KVK number change? Please contact Contact Stop met het KCC.
Before you try logging into Mijn VWE again, it is STRONGLY advised that you close ALL your browser screens first and then try again.
Need help with certificate issues? Use the Manual of neem Contact Stop met het KCC.
I want to cancel my acount with VWE. Where can I do this?
You can cancel your account or (one or more) services via www.vwe.nl/cancel. Please take into account the notice period as stated in the Terms and Conditions.
We would, of course, prefer to keep you as a customer. If anything is bothering you, our Customer Contact Centre is always ready for you. Please contact Contact Oops!
How do you calculate VAT on the resale of a used motor vehicle by a business?
When selling both new and used motor vehicles, BPM is considered a continuous item for VAT purposes. Therefore, VAT is never calculated on BPM. To determine the amount of VAT to be charged on the sale of a used motor vehicle by a business, the remaining BPM (residual BPM) must be extracted from the selling price.
This residual BPM is calculated by subtracting the depreciation percentage of the BPM that belongs to the used motor vehicle from the original BPM paid, taken from the depreciation table (with a maximum of 90%). The remaining part of the BPM may be deducted from the reimbursement for the calculation of the VAT due. If the residual BPM is higher than the selling price of the used motor vehicle, no VAT will be levied.
How much residual BPM is there on this vehicle?
Can an export transaction be reversed?
Yes, an export transaction can be reversed within two weeks or six weeks. Depending on what type of export transaction it was. Contact Stop met het KCC.
How can I sell a vehicle to a foreign buyer without BPM?
There are several criteria to be able to sell without BPM:
- The vehicle must be exported to a country within the EEA (EU, Norway, Iceland and Liechtenstein);
- The vehicle must have been imported into the Netherlands on or after 16 October 2006 (new or used accepted);
- BPM must have been paid on the vehicle.
Take Contact Stop met het KCC.
How can VWE help me to get a clear overview of the number of MOTs that have been carried out?
It's often difficult to find the time to review the number of MOTs after a busy day. VWE can help with this! When you deregister an MOT through VWE, we include MOT Statistics. You will then receive a monthly overview in table and graph format of the number of MOTs per inspector. Both at a high level (a monthly overview of the current and previous year) and at a detailed level (rejection percentage per inspector), you can maintain an overview to manage workshop performance.
You can find these statistics on My VWE under the Statistics dashboard.
When can I contact Autotrust if I have specific questions about a policy or product?
Autotrust is available Monday to Friday from 08:30 – 17:00. You can contact us by telephone on: 0592-340018 or by e-mail: info@autotrust.nl
Are there any extra charges for taking out a policy for an imported vehicle?
No, no extra charges will be applied. However, the vehicle must have a full, correct maintenance history. The mileage must also be accurate. A provisional premium calculation can be made using the Dutch registration number of a similar vehicle, of the same age.
Is there a waiting period?
Yes, for the first 15 days after the warranty comes into effect, the car dealership is responsible for the vehicle itself, and no claim can be made to Autotrust.
When is a My Car Coach inspection mandatory?
All vehicles covered by the Luxury & Performance Guarantee must be inspected beforehand by Mijn Autocoach. Additionally, there are some brands that Autotrust has flagged as ‘high-risk’ and therefore also require a prior inspection. The most common vehicles that fall under this category are BMWs with an N20B20 engine. If you have any doubts or questions, please contact Autotrust by telephone on 0592-340018 or via info@autotrust.nl
What does the notification look like for a mandatory pre-inspection?
If an inspection is required in advance, you will see the screen and message below:
Consumenten
Voldoet dit voertuig aan de EURO3-norm? Of een andere EURO-norm?
Via de Kenteken zoekbox op this page kun je de euroklasse van een voertuig achterhalen.
Waar kan ik terecht om een voertuig te laten exporteren?
Wat heb ik nodig voor een exportaanmelding bij de RDW via VWE?
- Het volledige meest recente kentekenbewijs. Vanaf 1 januari 2014 wordt bij elke eigenaarswissel het papieren kentekenbewijs vervangen door een kentekencard. Daarom bestaat het volgende onderscheid:
- Wanneer er niet eerder een Kentekencard is aangevraagd voor het voertuig, neem je de volgende papieren kentekendelen mee: Deel II (1B Tenaamstellingsbewijs) en Kopie Deel III/Overschrijvingsbewijs/Deel II).
- Als er wel een Kentekencard is aangevraagd, neem je deze Kentekenkaart samen met de bijbehorende tenaamstellingscode mee.
- De bijbehorende kentekenplaat/-platen
- Exacte tellerstand van het voertuig
- Legitimatiebewijs (origineel en geldig):
- Internationaal: identiteitskaart of paspoort
- Nationaal: rijbewijs, identiteitskaart of paspoort
- Let op: een verblijfsvergunning wordt niet geaccepteerd
Ik wil mijn voertuig buiten de EU exporteren en heb een EAD douanedocument nodig. Wat moet ik hiervoor meenemen?
Neem in dat geval de volgende zaken mee naar een van de Servicepunten: het voertuig, de factuur op het buitenlandse adres buiten de EU, de kentekencard/het complete kentekenbewijs en een geldig legitimatiebewijs.
Als je naar een servicepunt gaat is het advies om eerst met hen na te gaan wat ze van je nodig hebben.
Hoe lang is een exportkenteken geldig?
Kan er voor mijn voertuig een factuurverklaring EUR.1 worden afgegeven?
We kunnen voor diverse voertuigen een factuurverklaring afgeven. Dit kan alleen als het voertuig via VWE wordt geëxporteerd en als de oorsprong van het voertuig kan worden aangetoond met een leveranciersverklaring. Voor een caravan kan VWE geen factuurverklaring EUR.1 afgeven. Hiervoor kun je terecht bij de Kamer van Koophandel. Tot slot is belangrijk dat we verplicht zijn ook een EAD Douanedocument af te geven, als het voertuig een factuurwaarde van boven de €6.000,- heeft.
Kan ik mijn exportkenteken verlengen (langer dan twee weken)?
Nee, dit kan niet. Na het verlopen van de geldigheidsduur kan er met het voertuig geen gebruik meer worden gemaakt van de openbare weg.
How do I order an environmental sticker?
The environmental sticker can be easily ordered via this page to pick up at one of the Service points. When ordering via the website, you can pay safely and reliably via Ideal, after which you will receive a payment confirmation with an order number. If you order and pay on weekdays before 5:00 PM, the environmental sticker will be sent the same day via PostNL.
I can't pay via iDeal, is there another option?
In that case, you can also collect the environmental sticker at one of the Service points and pay there.
When I order an environmental sticker, when will I receive it?
I am receiving multiple order numbers, but the payment has failed. What should I do now?
When do I need an environmental sticker?
The environmental sticker (Umweltplakette) is required to drive in the environmental zones of German cities. Mopeds, motorbikes, motorcycles, scooters, three-wheeled vehicles, agricultural tractors, mobile machinery and equipment, works traffic, and emergency service vehicles do not need an environmental sticker. Additionally, vintage cars – registered before 1 January 1978 and fitted with Dutch historical, blue registration plates – also do not require an environmental sticker. In that case, however, a copy of the Dutch registration certificate or the FIVA Identity Card must be clearly visible on the inside of the windscreen.
Milieuzones zijn er om de luchtkwaliteit te verbeteren, met name in stedelijke gebieden. Door bepaalde voertuigen met een hogere uitstoot te weren uit deze zones, wordt de concentratie van schadelijke stoffen zoals stikstofoxiden en fijnstof verminderd. Dit heeft als doel de gezondheid van de inwoners te beschermen en de leefomgeving op de lange termijn duurzamer te maken.
Cities can close off areas with particularly high particulate matter concentrations to vehicles with high particulate emissions. These environmental zones are indicated by a special traffic sign. The establishment of environmental zones is based on an EU directive which stipulates that a limit value for particulate matter (50 micrograms per cubic metre of air) may not be exceeded on more than 35 calendar days. Germany has transposed this directive into national law with the so-called “Kennzeichnungsverordnung” (Identification Regulation).
Why am I getting a green environmental sticker when I have a Euro 5, 6, or electric car?
Newer cars often have high environmental ratings such as Euro 5 and Euro 6. You will also receive a green sticker with a 4 on it for these. This is currently the highest class associated with the environmental sticker. There are currently no legal regulations in Germany about which vehicles will receive a Blue Sticker (light blue / dark blue).
In which cities do you need an environmental sticker?
Op this page Do you find an overview of all cities with an environmental zone. Periodically, new zones are added and existing environmental zones also become stricter in terms of allowing vehicles with a lower emission class (higher emissions). Therefore, keep an eye on this overview.
Are there exceptions in the issuance per municipality?
Nationally, there are exceptions for a range of vehicles, such as mopeds, motorcycles, ambulances and tractors, for example. Old-timers with a so-called “H” registration plate also do not need to be fitted with a sticker. In addition, numerous municipal exceptions apply for certain hardship cases, for which very different solutions exist from town to town, however. If in doubt, contact the relevant municipality.
Do I need an environmental sticker for the German motorway?
Is the environmental sticker valid throughout Germany?
Does the environmental sticker have an expiry date?
Can you get a fine for driving in an environmental zone without an environmental sticker?
Is an exemption possible with a disability?
Cars displaying a European Disabled Parking Card clearly visible behind the windscreen are exempt from the environmental sticker.
I have a cracked windscreen. Can I get a new environmental sticker?
The environmental sticker can only be applied once to a window due to its special adhesive layer. Therefore, you will need to purchase a new environmental sticker for a replacement window. You can order this via this page. This may be covered by the insurance company. Please check with your insurer.
Can I return the environmental sticker if I turn out not to need it?
The environmental sticker is made to order for your vehicle. Once the environmental sticker has been printed (including your vehicle registration number), we are unable to reverse the order or refund the amount paid.
Which vehicles are exempt from the environmental sticker?
The vehicles below are exempt from the environmental sticker:
- Mopeds, scooters, motorcycles, scooters and three-wheeled vehicles.
- Agricultural tractors.
- Mobile machines and appliances.
- Works traffic.
- Vehicles used by emergency services.
- Vehicles for people with disabilities, which must be registered as such. If you possess a European Disabled Persons' Parking Card, you are exempt from the environmental sticker. You must place this Disabled Persons' Parking Card clearly visible behind your windscreen as soon as you park your vehicle in an Umweltzone. If you are checked for the presence of the environmental sticker within the Umweltzone, the European Disabled Persons' Parking Card serves as your proof of permanent exemption.
- Classic cars with historic registration plates in Germany (the vehicle must be at least 30 years old and have an “H” registration plate or a red “07” registration plate) or classic cars registered in other EU countries that meet corresponding conditions, have a permanent exemption from the environmental sticker. If your classic car is registered in the Netherlands, has a date of first registration from before 1 January 1978, and the vehicle has Dutch historic registration plates (the blue plates), you will not need an environmental sticker. To be allowed to drive into an Umweltzone, you will still need a FIVA Identity Card. You can apply for this in the Netherlands from the FEHAC. Further information about this Identity Card can be found at: www.fehac.nl/fiva-id-cards.If you park your vintage car within the Umweltzone, you must visibly display a copy of your Dutch vehicle registration or the aforementioned Identity Card.